Thank you for choosing IQ Metrics. We are dedicated to providing our customers with timely and efficient delivery of our services. This Delivery Policy outlines the terms and conditions related to the delivery of our services, including the IQ score, IQ certificate, and detailed IQ report.
Delivery of Services
- IQ Score, IQ Certificate, and Detailed IQ Report: Once your payment is successfully processed, you will receive your IQ score, IQ certificate, and a detailed IQ report directly to the email address you provided during the registration or purchase process.
- Delivery Timeframe: Typically, the delivery of our services is instantaneous upon successful payment. However, in some cases, due to technical issues or high demand, there might be a delay. If you do not receive your services within 24 hours of making the payment, please contact our support team.
- Email Delivery: Please ensure that the email address you provide during the registration or purchase process is accurate. We are not responsible for non-delivery due to incorrect email addresses. Also, kindly check your spam/junk folder in case our email gets filtered there.
Non-receipt of Services
If you do not receive your IQ score, IQ certificate, or detailed IQ report within the stipulated timeframe:
- Contact Support: Please email us at [firstname.lastname@example.org](mailto:email@example.com) with your order details, and we will investigate the issue promptly.
- Resolution: Our support team will work diligently to resolve any delivery issues. If it’s determined that the non-delivery is due to an error on our part, we will resend the services to your email address without any additional charge.
If we are unable to deliver the services due to technical issues from our end and cannot resolve the issue within a reasonable timeframe, you may be eligible for a refund. Please refer to our Refund Policy for more details.
Changes to this Delivery Policy
IQ Metrics reserves the right to modify this Delivery Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes signifies your acceptance of those changes.
For any questions or concerns related to this Delivery Policy or our services, please contact:
Thank you for trusting IQ Metrics with your intellectual assessment needs. We strive to provide you with the best possible service and support.