Refund and Returns Policy

Return and Refund Policy for IQ Metrics:

 

1. 1. Refund Eligibility:
      IQ Metrics is committed to delivering accurate IQ scores, comprehensive reports, and printable certificates to all customers. In the unlikely event that there is an error or discrepancy in the IQ score, report, or certificate, customers may be eligible for a refund or correction.
      
      
   2. Requesting a Refund or Correction:
      If customers encounter any issues with their IQ score, report, or printable certificate, they should promptly contact IQ Metrics customer support within 3 working days from the date of delivery. Customers must provide their order details, including the unique identifier associated with their assessment, along with a detailed explanation of the problem.
      
      
   3. Verification and Assessment:
      IQ Metrics will thoroughly review the claim and may request additional information or supporting evidence to verify the reported issue. This may include asking customers to provide specific details or examples from their report or certificate.
      
      
   4. Refund or Correction Process:
      Once the claim is reviewed and validated, IQ Metrics will take appropriate action based on the nature of the issue. This may involve issuing a refund of the purchase amount or providing a corrected IQ score, report, or printable certificate free of charge. The refund will be processed within [specified time period] and will be issued using the original payment method, if applicable.
      
      
   5. Refund Exceptions:
      Refunds or corrections will only be granted for errors or discrepancies related to the IQ score, report, or printable certificate. IQ Metrics is not responsible for any subjective dissatisfaction with the results, as the IQ assessment is based on standardized metrics. Additionally, refunds or corrections will not be provided if the issue arises due to incorrect information provided by the customer during the assessment process.
      
      
   6. Contacting Customer Support:
      Customers can contact IQ Metrics customer support by support@iqmetrics.org. It is important to provide all relevant details and documentation related to the issue to facilitate the resolution process.
      
      
   7. Satisfaction Guarantee:
      IQ Metrics strives to provide accurate and reliable IQ scores, reports, and printable certificates. In the rare event that a customer remains dissatisfied even after a refund or correction, IQ Metrics may offer additional assistance or alternative options to ensure customer satisfaction.
   8. Refund Timeframe:
      On the Eligibility for the refund customer’s refund request will be processed further and will be settled to his/her bank account in 5-7 working days.
      
      Customers are advised to carefully review and understand the Return and Refund Policy prior to using IQ Metrics’ services. By proceeding with the purchase and assessment, customers acknowledge and agree to the terms outlined in this policy.

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