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20 scenarios. 25 minutes. Score out of 20.

Twenty short workplace situations. For each one, pick the most effective response out of four. They cover teamwork, communication, integrity, customer focus and decisions under pressure, and they get harder as you go. You have 25 minutes, a little over a minute a scenario. Choose what would work best, not what sounds most polite. You can go back to any scenario before you finish. Your score out of 20 appears as soon as you finish.

20 QUESTIONS

25′ MINUTES

5 DOMAINS

4.8 RATING

IIF certified 100% anonymous Instant score No sign-up

Pattern Recognition

Your manager gives you a new task in a quick conversation in the hallway, then leaves for a full day of meetings. Back at your desk, you realize you are not sure which of two client files they meant. They usually answer messages between meetings. What is the most effective response?

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Visual Perception

Ana joined your team two weeks ago and sits next to you. She keeps getting stuck on the same reporting tool, and today she missed a small deadline because of it. She has not asked anyone for help. What is the most effective response?

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Spatial Orientation

A customer phones you, upset that a refund promised two weeks ago has still not arrived. Refunds are handled by another department, which you can contact directly. The customer has already been passed between teams twice. What is the most effective response?

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Analytical Thinking

Two managers each give you an urgent task that is due by the end of today. You realize you can finish only one of them in time. Both managers are in the building. What is the most effective response?

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Abstract Reasoning

Over dinner, a friend who works for a competitor casually asks whether the rumors about your company's next product launch date are true. The date is confidential and has not been announced. What is the most effective response?

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Spatial Orientation

A long-standing customer asks for a discount that is above the limit you are allowed to approve. They say they will move to a competitor if they do not get an answer today. Your manager can approve larger discounts and is in the office. What is the most effective response?

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Pattern Recognition

You are preparing a report that a department head needs for a board meeting in ten days. A data supplier has just told you its figures will arrive four days late, leaving you two days to finish instead of six. What is the most effective response?

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Visual Perception

You and three colleagues are writing a client proposal due on Friday. On Monday, your manager tells the team that Marcus is off sick for the rest of the week. His section has not been started, and nobody has been asked to cover it. What is the most effective response?

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Abstract Reasoning

Your company lets staff accept small gifts from suppliers, as long as they are recorded on the gifts register. At the end of the year, a supplier you work with regularly sends you a box of chocolates. No decisions involving that supplier are coming up. What is the most effective response?

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Spatial Orientation

A customer emails: 'We need the 200 brochures for our event on Friday, whatever it costs.' Standard delivery would arrive on Monday. Express delivery would arrive on Thursday, at a higher price. You can book either one yourself. What is the most effective response?

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Pattern Recognition

You are a technical specialist writing an update about a software release that has been delayed. It will go to sales staff, who will pass the news on to customers. Your first draft is full of technical detail about the cause. What is the most effective response?

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Analytical Thinking

It is 4:50 p.m. A grant application you prepared must go in through an online portal that closes at 5 p.m. sharp. The content is complete, but two headings use a slightly different font. Fixing them means re-exporting the 40-page file, which took fifteen minutes last time. What is the most effective response?

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Abstract Reasoning

Your manager asks you to sign off a safety checklist for new equipment so it can be used this afternoon. Two of the checks have not been done, and the engineer who does them is back tomorrow. Your manager says it is just paperwork. What is the most effective response?

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Visual Perception

Your team lead has asked everyone to finish their own tasks before Friday's product release. On Wednesday, Grace tells you she is badly behind and asks if you could take over one of her tasks. You are a day behind on your own work, which the release also needs. What is the most effective response?

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Pattern Recognition

You emailed Jonas, a colleague in another office, to point out an error in his figures. He replied angrily, copying in four other people, saying you had criticized him in front of his team. Your email went only to him. What is the most effective response?

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Spatial Orientation

A customer insists that your company sent the wrong model of a part. Checking the records, you see the order was right but the warehouse packed a different model. The customer is angry and needs the correct part for a job tomorrow. You can send replacements by express. What is the most effective response?

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Analytical Thinking

Checking and fixing links is part of your job on the company newsletter, which goes to 50,000 subscribers in one hour. You spot that one link points to an offer that has ended. The newsletter's owner is on a flight, and the send is scheduled automatically. What is the most effective response?

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Visual Perception

At a team meeting, your team lead decides to move the weekly data upload from Monday to Thursday, starting next week. Afterward, you remember that the finance team builds its Tuesday report from that upload. Nobody from finance was at the meeting. What is the most effective response?

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Abstract Reasoning

Your manager, who sent a client report last month using your figures, is away with no email access until Friday and has asked you to handle client questions meanwhile. You find an error in one figure. The client plans to use that figure in a funding decision on Thursday. What is the most effective response?

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Analytical Thinking

At 3 p.m. on Friday, you are finishing a contract bid due at 5 p.m. You also run your company's online store, where about one order in five is being charged twice. Your developer says a full fix will take two hours and there is no quicker workaround. What is the most effective response?